Privacy Policy

Last updated:  22 June 2026

Adjustability is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information including, but not limited to:

• Name, date of birth, address, and contact details
• NDIS participant information and NDIS number
• Health and therapy-related information
• Referral details and service requirements
• Payment and billing information
• Information submitted through website forms

We only collect information that is reasonably necessary to provide our services.

2. How We Collect Information

Personal information may be collected when you:

• Submit a referral or enquiry via our website
• Contact us by phone, email, or in person
• Use our services
• Interact with our website (cookies and analytics)

Information may also be collected from authorised third parties such as support coordinators or referrers, with your consent.

3. Use of Personal Information

We use your personal information to:

• Deliver Occupational Therapy and Physiotherapy services
• Communicate with you regarding appointments and services
• Manage referrals, assessments, and reports
• Comply with NDIS and legal obligations
• Process billing and payments
• Improve our services and website functionality

We do not use your information for unrelated purposes.

4. Disclosure of Personal Information

We may disclose your personal information to:

• NDIS, NDIA, or relevant government agencies
• Healthcare professionals involved in your care
• Support coordinators, plan managers, or referrers (with consent)
• Service providers assisting with business operations (e.g. IT, secure data storage)

We do not sell or rent your personal information to third parties.

5. Sensitive Information

Sensitive information (such as health information) is collected and handled with a higher level of care and only:

• With your consent
• Where required or authorised by law
• For the purpose of providing healthcare services

6. Data Security

We take reasonable steps to protect your personal information from:

• Misuse, interference, and loss
• Unauthorised access, modification, or disclosure

This includes secure systems, access controls, and staff confidentiality obligations.

7. Access & Correction

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or outdated information

Requests can be made by contacting us using the details below. Identification may be required.

8. Cookies & Website Analytics

Our website may use cookies to:

• Improve user experience
• Analyse website traffic and usage

Cookies do not identify you personally. You can disable cookies through your browser settings if preferred.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies.

10. Complaints

If you believe your privacy has been breached, please contact us first so we can address your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Adjustability

Email: admin@adjustability.com.au

Phone: 0481 280 290

Website: www.adjustability.com.au