Terms & Conditions

Last updated:  22 June 2026

Welcome to Adjustability. By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or engaging our services.

1. About Us

Adjustability provides Occupational Therapy and Physiotherapy services, including mobile and home-based services, primarily for NDIS participants. Services are delivered in accordance with applicable Australian laws and NDIS guidelines.

2. Use of This Website

By using this website, you agree that you will:

• Use the website for lawful purposes only
• Not misuse, disrupt, or interfere with the website’s functionality
• Not attempt to gain unauthorised access to any part of the website
• Provide accurate and truthful information when submitting forms or enquiries

We reserve the right to suspend or restrict access if these terms are breached.

3. Service Information

The information on this website is provided for general informational purposes only and does not constitute medical advice.

• Services are delivered based on individual assessments
• Outcomes may vary depending on individual circumstances
• Information on the website may be updated or changed without notice

You should always consult directly with our therapists for personalised advice.

4. Appointments & Referrals

When submitting a referral or booking request:

• You confirm that the information provided is accurate
• Appointment availability is subject to therapist availability and location
• Submission of a referral does not guarantee immediate service commencement

We reserve the right to decline or defer referrals where appropriate.

5. Fees & Payments

• Fees are discussed and agreed upon prior to service commencement
• NDIS-funded services are billed in accordance with the NDIS Price Guide
• Private or non-NDIS services may require payment as agreed
• Late cancellations or no-shows may incur a fee, where applicable

Specific billing terms will be provided during onboarding.

6. Cancellations

If you need to cancel or reschedule an appointment:

• We request reasonable notice (usually at least 24 hours)
• Late cancellations may be charged in line with NDIS or service agreements

Details will be provided at the time of booking.

7. Privacy & Personal Information

We are committed to protecting your privacy.

• Personal information is handled in accordance with the Privacy Act 1988 (Cth)
• Information collected is used only for service delivery, communication, and compliance
• We do not sell or misuse your personal data

Please refer to our Privacy Policy for full details.

8. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Adjustability unless otherwise stated.

You may not:

• Copy, reproduce, or distribute content without written permission
• Use our branding or materials for commercial purposes

9. Third-Party Links

Our website may contain links to third-party websites.

• We are not responsible for the content or practices of external sites
• Accessing third-party links is at your own risk

10. Limitation of Liability

To the maximum extent permitted by law:

• Adjustability is not liable for any loss, damage, or injury arising from use of this website
• We do not guarantee uninterrupted or error-free website access
• Nothing in these terms excludes rights under Australian Consumer Law

11. Changes to These Terms

We may update these Terms & Conditions at any time.

• Updates will be posted on this page
• Continued use of the website constitutes acceptance of updated terms

12. Governing Law

These Terms & Conditions are governed by the laws of South Australia, Australia (or Australia generally, if preferred).

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: admin@adjustability.com.au

Phone: 0481 280 290

Website: www.adjustability.com.au